Author: Gopal Gopalan

CHOW #128: Back to the Drawing Board

Peter is a project manager, who has delivered many software projects in Airlines ticketing and reservations successfully, on-time and within budget. He just signed up to deliver an analytics platform for revenue enhancement, which involved storing and analyzing humongous historic data, towards proposing optimal pricing plans for the airlines. His team consisted of a researcher in data mining and a couple of high performing software engineers. The team engaged with full enthusiasm and zeal, only to run into tremendous resource requirement at deployment, which was completely unacceptable to the customer. In addition the pricing plans were too complex for...

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Getting the Basics Right

If you lived in one of the cricketing nations, it is very likely that you follow a bit of cricket. Some of us may still play, some may have played and some may only watch. Lately, with IPL making the shorter version of the game very popular, more people have an exposure and are forced to listen to the commentary. Many a times, we spend listening to a lot of commentary and discussions, between senior players, legends of the game. I do not know why people watch cricket or any sport for that matter, but I watch because I...

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Take Pride in what you do!

Pride follows when we do things with a sense of ownership. Ownership of our work. What is this sense of ownership? How much do I really own up? After all, I am following orders; my role expects me to deliver in certain areas; my responsibilities are well documented and I meet the expectations to the best of my abilities. Agreed, you may not have financial ownership of your company; you may be executing your role as expected by the company requirements driven by customer commitments. Still, as an individual who has accepted a role, you own your work. A...

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CHOW #114- No “if’s” in Ownership?

Sivanand, Delivery Leader in ConnectSoftware is upset – the cause being Vishupriya (aka VP), a star engineer in one of his projects – EarlyBirds. VP is a delight to work with and every project manager’s dream come true – highly capable, focused and helpful, always ready to chip in whenever significant challenges came up. Sivanand had set Key Performance Indicators (KPIs) for all his project teams. One of the KPIs (over & above project KPIs) was a generic KPI: “contribution to improving the capability of the delivery organization”. This KPA was meant to be refined to specific objectives in...

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CHOW #98- Enabling improved performance through proper feedback

Manjunath was an outstanding student in his college and a top ranker in his class from high school all the way through an engineering degree. He got his choice of a dream job on campus with a reputed multinational corporation. After a three-month orientation training, he was assigned to a very demanding project. The team had many experienced people and Manju was the youngest in the team. He spent considerable time in learning a host of new technologies and ended up spending long hours and working weekends on a regular basis. He was often praised by his boss, Rajiv,...

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