60 Project Managers
PM competency development at a large services company
————-
A CASE STUDY
Departments
Phases
Project Managers
PM Competency development at a Large Services Company
Our customer is a large global IT Services company, providing end-to-end IT solutions to its customers in diverse verticals such as Banking, Financial Services, Insurance, Consumer Packaged Goods, Retail, Manufacturing, Travel, Hospitality and Transportation.
The Challenge
The customer faced a challenge from their customers’ perspective – while their customers were, by and large, satisfied with their technical competence, there was regular feedback that Project Management was an area of concern. The client had to address a major area of improvement that came from their customer satisfaction surveys. This had to do with lower than expected PM competencies of their project managers, resulting in customer expectations on project planning and tracking not being met. The company turned to PM Power to help them deal with this issue and get their customer satisfaction ratings up.
PM POWER APPROACH AND SOLUTION:
PM Power addressed the issue of PM competence shortfalls with a well-designed Project Management Competence initiative developed around the ProMentorSM framework. PM Power approached this as a three-phase solution:
Phase 1 involving the following two key aspects:
- An intensive 5-day workshop (called PM@work) on Project Management essentials using a case study driven approach with assessment using quizzes, case studies, other exercises during PM@work
- Development of individual competency development plans for each individual based on workshop performance as well as inputs from the concerned line manager using a customized PM Power developed ProMentorSM questionnaire
Phase 2 involving mentoring and coaching to target project managers to address gaps in proficiency identified in their respective competency development plans and to ensure trained project managers applied concepts and skills learned to real-life project situations.
Phase 3 involving final assessment of PM competency of individuals using a combination of an application oriented examination and feedback from the concerned line manager using the ProMentorSM questionnaire.
The Outcome
Growth
PM Power’s approach has benefited over sixty project managers over a two-year period.
Savings
Customer’s analysis has shown strong evidence that projects managed by managers who have gone through the PM competency development program tended to go into crisis situations less often than in other cases.
Ownership
Customer feedback has also improved in these cases.
Benchmark
The customer requested for PM Power’s assistance in developing the next level of managers as well which is under way.
Project Management Experts
Talk to our experts to find out how you can accelerate your business through effectively leveraging offshore development centers.
Project Management Related Blogs
Product Visioning: 5. Guess the timeline – part 1
Previous Articles in Product Visioning series: Product Visioning: https://pm-powerconsulting.com/blog/product-visioning-5-steps-scoping-software-projects/ Product Visioning: 1. Elevator...
IT Productivity – a point of view
Productivity measurement in IT function has been debated and demanded over decades. Having made multiple attempts at solving this puzzle over many years, I have developed a point of view on productivity measurement. You may or may not agree but here it goes. To...
Podcast: Product Engineering, Personal Values and Teamwork
In this conversation, J Veeraraaghavan shares his experience and perspectives with Sivaguru onThe mindset needed for developers and testers to play as a single teamHow use of right words can bring in significant changesWhat approaches are needed...
More Success Stories
LET'S START A CONVERSATION
PM Power Consulting
PM Power Consulting helps organizations achieve agility in design and delivery of software and services.
SERVICES
INSIGHTS
Corporate Office
PM Power Consulting Pvt. Ltd.
354/3, I Cross, I Block, Jayanagar
Bengaluru, India
PIN Code: 560 011
Phone: +91 80 2657 5292
email: info@pm-powerconsulting.com
FOLLOW US