Select Page

60 Project Managers

PM competency development at a large services company





Project Managers

PM Competency development at a Large Services Company

Our customer is a large global IT Services company, providing end-to-end IT solutions to its customers in diverse verticals such as Banking, Financial Services, Insurance, Consumer Packaged Goods, Retail, Manufacturing, Travel, Hospitality and Transportation.

The Challenge

The customer faced a challenge from their customers’ perspective – while their customers were, by and large, satisfied with their technical competence, there was regular feedback that Project Management was an area of concern. The client had to address a major area of improvement that came from their customer satisfaction surveys. This had to do with lower than expected PM competencies of their project managers, resulting in customer expectations on project planning and tracking not being met. The company turned to PM Power to help them deal with this issue and get their customer satisfaction ratings up.


PM Power addressed the issue of PM competence shortfalls with a well-designed Project Management Competence initiative developed around the ProMentorSM framework. PM Power approached this as a three-phase solution:

Phase 1 involving the following two key aspects:

  • An intensive 5-day workshop (called PM@work) on Project Management essentials using a case study driven approach with assessment using quizzes, case studies, other exercises during PM@work
  • Development of individual competency development plans for each individual based on workshop performance as well as inputs from the concerned line manager using a customized PM Power developed ProMentorSM questionnaire

Phase 2 involving mentoring and coaching to target project managers to address gaps in proficiency identified in their respective competency development plans and to ensure trained project managers applied concepts and skills learned to real-life project situations.

Phase 3 involving final assessment of PM competency of individuals using a combination of an application oriented examination and feedback from the concerned line manager using the ProMentorSM questionnaire.

The Outcome



PM Power’s approach has benefited over sixty project managers over a two-year period.



Customer’s analysis has shown strong evidence that projects managed by managers who have gone through the PM competency development program tended to go into crisis situations less often than in other cases.



Customer feedback has also improved in these cases.



The customer requested for PM Power’s assistance in developing the next level of managers as well which is under way.

Project Management Related Blogs

WFH – 1 year retrospective

WFH – 1 year retrospective

It is slightly over a year since we closed our office premises and started working from home. I had shared some initial observations in my earlier blog in July 2020. We have formed some methods to manage WFH and still learning to improve the way we do things. Some of...

Sprint Burndown useful?!

Sprint Burndown useful?!

All of us would have used sprint burn down charts on our projects. Each one of us will have our opinion on the effectiveness of it. We might also have our own favorite flavors and versions.  I'm going to talk about one implementation of Sprint Burn Down Chat that...

Making Programs Successful

Making Programs Successful

We have been discussing factors that are critical to success in delivery. In my first blog in this series, “Project without a Deadline does not complete”; we looked at the importance of starting a project with a deadline in mind. The second blog, “Making Deadlines...


PM Power Consulting

PM Power Consulting helps organizations achieve agility in design and delivery of software and services.


Corporate Office

PM Power Consulting Pvt. Ltd.

354/3, I Cross, I Block, Jayanagar
Bengaluru, India
PIN Code: 560 011

Phone: +91 80 2657 5292