by S Srinivasan | Oct 21, 2020 | Business Agility, Digital Transformation
Background In today’s world ask many a CXO – They would swear by the buzz on Customer Obsession. Some would go to the extent of saying that is the only purpose of their organization. Ask the management gurus – what is the biggest cause of an...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Digital Transformation
The crux of digitally transforming a business is all about making the business more agile in anticipating and responding to the customer wants and needs in the context of a much more networked business ecosystem; where every player brings an incremental value to the...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Chow, Digital Transformation
Steve is the global CIO of a large financial services company that provides multiple financial products and services to a global clientele, both retail and institutional. Steve is a worried man. He picks up the phone and speaks with Mike who is a leading digital...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
Please refer to Part 1 of this blog for the context. Here are the other two stories! Putting yourself in the shoes of the customer – Role Play with Humour My next story comes from a very key engagement we had with one of my strategic Client Accounts. This was a...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
A few months back when I was speaking with the CIO of a retail business, he told me proudly how they have doubled down on all efforts to use the latest conversational technologies to engage with their customers online. My curiosity stoked, I decided to check out how...
by Gayatri D Kalyanaraman | Jun 30, 2020 | Chow, Digital Transformation
Santa is the scrum master for the DevOps team. She just took over as a scrum master and found the team highly functioning. They are working on many initiatives going as well as keeping up with the plethora of service requests that are coming their way. Santhosh is the...
