by Ramakrishnan Sethuraman | Feb 25, 2021 | Chow, Digital Transformation
Shyam is the Chief Architect in the IT Department of YourBank and, as can be expected, plays a key role in all the bank’s major digital initiatives. In one of the bank’s highly visible mission-critical AI/ML program, there is a need to build a complex ML...
by Ramakrishnan Sethuraman | Feb 25, 2021 | Digital Transformation
The tree and the iceberg offer some of the most profound lessons for both personal and professional life. The roots of the tree bear its weight allowing it to grow to greater heights; the deeper the roots the more resilient the tree is to disruptive forces. Personal...
by S Srinivasan | Oct 21, 2020 | Business Agility, Digital Transformation
Background In today’s world ask many a CXO – They would swear by the buzz on Customer Obsession. Some would go to the extent of saying that is the only purpose of their organization. Ask the management gurus – what is the biggest cause of an...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Digital Transformation
The crux of digitally transforming a business is all about making the business more agile in anticipating and responding to the customer wants and needs in the context of a much more networked business ecosystem; where every player brings an incremental value to the...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
Please refer to Part 1 of this blog for the context. Here are the other two stories! Putting yourself in the shoes of the customer – Role Play with Humour My next story comes from a very key engagement we had with one of my strategic Client Accounts. This was a...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
A few months back when I was speaking with the CIO of a retail business, he told me proudly how they have doubled down on all efforts to use the latest conversational technologies to engage with their customers online. My curiosity stoked, I decided to check out how...
