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Project Ice Berg

What’s common between Software Projects and Icebergs? In both of them visible part is only 10% to 20% , remaining 80% to 90% is submerged/invisible. What moves Icebergs? On the surface it might look like wind is blowing in one direction, but the iceberg is...

The role of a transition manager

Many Managed Services Programs discover surprises during the steady state delivery relating to unmet expectations from customers. The root cause of many of these can be traced to inadequate attention paid to the transitioning. While there are multiple experts...