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Ryan is frustrated. It happens again and again, same old problem. He approaches the team and says “ I didn’t get any data from the system again !”. Have you got any ideas to fix it?

The reactions from the team members are the following:

Fred : Well, that’s bad.

Frank[thinks]: I’m glad, I didn’t choose the task today.

Ron : It was fine when I tried it yesterday.

John : It helped me to restart my PC last night.

What’s the most optimal way to proceed?