Global IT service provider enriches project management training content
Our client is one of India’s leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO. Having made the foray into the global IT landscape in 1999, they now focus on Transformational Outsourcing, working with clients in areas that impact and re-define the core of their business. The company leverages an extensive offshore infrastructure and its global network of offices in 18 countries to deliver solutions across verticals including Financial Services, Retail and Consumer, Life Sciences and Healthcare, Hi-Tech and Manufacturing, Telecom and Media and Entertainment (M&E).
Realizing the strategic importance of Project Management capability, the client had invested in developing an in-house PM competency development program. A key focus area of this program was to develop an in-house capability for developing the required competencies of entry level Project Managers. The program largely depended on instructors from within the organization. For delivering the core content on PM topics, the client had signed up with a leading provider of e-learning solutions. Participants would typically go through these e-learning modules covering basic PM concepts. They would then attend focused classroom sessions on application of concepts. For the classroom sessions, the client felt the need for introducing the case method and provide a menu of case studies specific to their own company. To achieve this, they sought our help.
PM Power Services
Given the need for content and cases specific to the client, PM Power consultants worked closely with their line managers and QA specialists to understand the context, nature of projects and their internal quality system. PM Power consultants also reviewed the basic e-learning content and classroom material to ensure an appropriate fit of the case studies to be developed.
PM Power developed comprehensive case studies in areas such as Project Scoping and Estimation, Quality Management and Risk Management. Each case study package comprised the case handout, suggested answer, instructor notes and case assessment guidelines. These case studies were extensively reviewed between the client’s training faculty and PM Power and refined further.
PM Power also conducted ‘train the trainer’ sessions for the client’s training faculty to ensure that each case study package was well understood in all aspects of delivery and student assessment. Multiple sessions were conducted for trainers across the company’s offices in Bangalore and Chennai. The case studies have been in active usage since then and have been received very well.