In this episode, Seema Joshi, global product leader at NICE is in conversation with Chitra Gurjar sharing her insights and experiences through
- Qualifying as a Civil Engineer, and doing site work, to pursuing an MBA and her first job in tech
- Moving into tech and landing different jobs, finding what she wanted to do
- Working on the frontlines of technology
- Her life as a technical account manager and helping close sales deals
- Learning about personas, how customers buy, who influences, who uses
- Wearing different hats each time every day
- Deal or no deal, a zero or a one
- Contrast in experiences based on what she felt was a good deal and how things turned out
- Using various approaches to prioritization of backlogs like
- 3 P approach – Persona, problem and pervasiveness of the problem
- Thinking in line with a top down business strategy
- creating delighters for the customer, the KANO model
- Building a great product team, starting with product managers themselves feeling comfortable with ambiguity, taking decisions with little data and being under the spotlight in a room full of stakeholders
- Building partnerships of trust and collaboration
- Staying in the problem space, wearing different thinking hats, assumptions, solutions and discovery
- Having a sports mindset in your work – her volleyball analogy
- Working with engineering teams, incumbent on the PM to find the rhythm of the team and keeping a good tension across different teams by having all ideas on the table and open discussion
- Her suggestions for people wanting to pursue a product management career or a career in technology
Seema is a Product Leader by profession, Engineering & Management graduate by education, voracious volunteer by belonging, sportsperson at heart, and poet by hobby. With 20 years of experience across Product Management, Innovation & Entrepreneurial roles, she is passionate of building products that delight customers and create business impact. Currently a Global Product Leader at NICE, she heads CXone India Product Management and UX teams.
Passionate about community building & diversity Seema actively contributes to various industry initiatives, is Secretary at SEAP (Software Exporters Association of Pune), ex-founding Board Member of Product Leaders Forum, and is a TedX and keynote speaker.
LinkedIn : https://www.linkedin.com/in/seemajoshis/
