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In this episode, I would like to share with you two incidents that helped me refine my own understanding of user needs and experience.

From two different projects at different times, how I learnt:  

  • That the purpose of a developer is to solve others’ problems [and not just look for the next personal challenge to solve]  
  • Distinguishing user needs and wants  
  • The power of conversations with users  
  • The need and importance of empathy for the user ways of working and work environment, when designing solutions  
  • The power of iterative development, with frequent user experience based feedback