PM competency development large services company

Enhancing Project management capabilities and capacity of a large services company

PM competency development at a large services company

Departments

Phases

Project Managers

Business Impact

Since partnering with PM Power Consulting, the client has observed a significant impact to their business across various KPIs. At a high level, below is a quick snapshot of the impact that the business has observed.

PM Competency development at a Large Services Company

Our customer is a large global IT Services company, providing end-to-end IT solutions to its customers in diverse verticals such as Banking, Financial Services, Insurance, Consumer Packaged Goods, Retail, Manufacturing, Travel, Hospitality and Transportation.

The Challenge

The customer faced a challenge from their customers’ perspective – while their customers were, by and large, satisfied with their technical competence, there was regular feedback that Project Management was an area of concern. The client had to address a major area of improvement that came from their customer satisfaction surveys. This had to do with lower than expected PM competencies of their project managers, resulting in customer expectations on project planning and tracking not being met. The company turned to PM Power to help them deal with this issue and get their customer satisfaction ratings up.

Experts Involved

Srini

Vishu

Vasu

JV

Zafar

Shiv

Paramu

Gopal

Ananth

Approach and Solution

PM Power addressed the issue of PM competence shortfalls with a well-designed Project Management Competence initiative developed around the ProMentorSM framework. PM Power approached this as a three-phase solution:

Phase 1 involving the following two key aspects:

An intensive 5-day workshop (called PM@work) on Project Management essentials using a case study driven approach with assessment using quizzes, case studies, other exercises during PM@work
Development of individual competency development plans for each individual based on workshop performance as well as inputs from the concerned line manager using a customized PM Power developed ProMentorSM questionnaire

Phase 2 involving mentoring and coaching to target project managers to address gaps in proficiency identified in their respective competency development plans and to ensure trained project managers applied concepts and skills learned to real-life project situations.

Phase 3 involving final assessment of PM competency of individuals using a combination of an application oriented examination and feedback from the concerned line manager using the ProMentorSM questionnaire.

Outcome

Growth

PM Power’s approach has benefited over sixty project managers over a two-year period.

Savings

Customer’s analysis has shown strong evidence that projects managed by managers who have gone through the PM competency development program tended to go into crisis situations less often than in other cases.

Ownership

Customer feedback has also improved in these cases.

Benchmark

The customer requested for PM Power’s assistance in developing the next level of managers as well which is under way.