Communicating with the End in Mind
Most of us are familiar with the Basic Communication Model – with sender, channel and receiver. We all understand that the responsibility for effective communication rests with both parties, with a slight onus on the sender. What I have experienced is that by including an element, that focuses on the outcome, enhances the effectiveness of […]
Acting like a true Program Manager
We often hear from customers that new Program Managers in their organization tend to behave very much like Project Managers that they once were. How we can make these folks “think and act like Program Managers”, they ask. A short answer is that these new Program Managers need · An understanding of the core concepts […]
Transitioning Managed Services – A few practical thoughts – Structures and Risks in Transition
In the previous few posts (see last post)on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation. Picture Source: glasbergen.com In this post we will look at the structures you need to establish to manage […]
Transitioning Managed Services – A few practical thoughts – Readiness, Change Management and the Process
In the previous few posts (see last post) on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation -what are the key things to consider to ensure that the services you are transitioning are the […]
Transitioning Managed Services – A few practical thoughts – Interfaces
In the previous couple of posts in this series (see last post) on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation -what are the key things to consider to ensure that the services you […]
Transitioning Managed Services – A few practical thoughts – Knowledge Management and Transfer
In the previous couple of posts on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation -what are the key things to consider to ensure that the services you are transitioning are the right ones and also the factors to look for in the new organisation to ensure that they are the right organisation for you.
Transitioning Managed Services – A few practical thoughts – Organisation
In our last post, we looked at the various dimensions a transition manager should keep track of during the transition of managed services from one organisation to another (or from a client organisation to a vendor organisation). We also looked at the first dimension – the services to be transitioned – in detail. In this […]
Transitioning Managed Services – A few practical thoughts – Introduction and Services to be Transitioned
Picture Source: icomm.com.au There are various reasons why you would want to transition your IT and / or software services to a managed services organisation (or from one managed services organisation to another). Some of the reasons could be: This post looks at a few things that you, as the program manager of your organisation’s […]
Transitioning from a Project Manager to a Program Manager
You are a good Project Manager. You have managed many projects successfully and delivered them on time and to budget. Your managers have recognised this and now are preparing to promote you to Program Manager and put you in charge of one of the most prestigious of the organisation’s programs. Are you ready to take […]
Program Management Tip 3 – They hold all the stakes – Map them out
This is the most critical aspect of your job. Do this well and you are more than half-way to success. A stakeholder is a person, a group or an organisation that has an interest (stake) in your program. Stakeholders both affect the program and are affected by it. Examples of stakeholders are customers, funders, internal […]
