What are typical benefits of a Business Excellence Program?
A common question that many organizations have is related to the business benefits in terms of top-line, bottom-line or risk management and mitigation. Would an initiative on a path of Business Excellence be helpful? A study conducted by the National University of Singapore in 2009 found that, over a four-year period, the productivity of leading […]
What should be the scope of a Business Excellence initiative?
This is a question that I get asked frequently. In my close to 20 years of association with some national Business Excellence Award programs, I would stress on just two aspects. To ensure that the growth of any organization is balanced and that results are caused by intention – and hence sustainable. With these two […]
Transitioning Managed Services – A few practical thoughts – Structures and Risks in Transition
In the previous few posts (see last post)on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation. Picture Source: glasbergen.com In this post we will look at the structures you need to establish to manage […]
Transitioning Managed Services – A few practical thoughts – Readiness, Change Management and the Process
In the previous few posts (see last post) on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation -what are the key things to consider to ensure that the services you are transitioning are the […]
Transitioning Managed Services – A few practical thoughts – Interfaces
In the previous couple of posts in this series (see last post) on Managing the transition of Managed Services, we looked at a few issues that you have to consider when you are thinking of transitioning managed services to a new organisation -what are the key things to consider to ensure that the services you […]
The role of a transition manager
Many Managed Services Programs discover surprises during the steady state delivery relating to unmet expectations from customers. The root cause of many of these can be traced to inadequate attention paid to the transitioning. While there are multiple experts contributing to the pre-sales and proposal stages, the due diligence conducted may not have gone into […]
Some things a project manager should let go
Our great philosophies and spiritual thoughts tell us that we need to let go of our baggage to be happy and succeed in life. You need to let go of anger, of negative thoughts, of the need for approval from others, of the past etc. carrying these around only makes you unhappy, resentful and bitter. […]
