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WFH – A Child’s Play?

WFH, a child’s play? May be not from an actual 4-year old child’s point of view! The context is a virus-forced lockdown in my daughter’s home in Chennai and my son-in-law’s WFH for a major bank. The 4-year old (my granddaughter) aka the Child...
Empathy fatigue.. and 3 tips to handle it

Empathy fatigue.. and 3 tips to handle it

I recently had an opportunity to talk to a hospital administrator. I had met him in the context of understanding how they approached customer focus in their organization. He explained his role and the challenges his team needs to handle on a daily basis and how his...
Reign of emotions

Reign of emotions

All through my career, I have seen how emotions can work wonders but also cause turmoil in the mind. I am not excluded from that internal battle. As I was reflecting on my career, I realized a few such moments are stuck in my mind. There may not be much for the...