by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Digital Transformation
The crux of digitally transforming a business is all about making the business more agile in anticipating and responding to the customer wants and needs in the context of a much more networked business ecosystem; where every player brings an incremental value to the...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Chow, Digital Transformation
Steve is the global CIO of a large financial services company that provides multiple financial products and services to a global clientele, both retail and institutional. Steve is a worried man. He picks up the phone and speaks with Mike who is a leading digital...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
Please refer to Part 1 of this blog for the context. Here are the other two stories! Putting yourself in the shoes of the customer – Role Play with Humour My next story comes from a very key engagement we had with one of my strategic Client Accounts. This was a...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
A few months back when I was speaking with the CIO of a retail business, he told me proudly how they have doubled down on all efforts to use the latest conversational technologies to engage with their customers online. My curiosity stoked, I decided to check out how...
by Ramakrishnan Sethuraman | May 28, 2020 | Chow
Vivek works as a senior executive in ABC Company that sells Product X to individual customers. While there are physical aspects attached to the initial provision of the product, the servicing of the product is largely amenable to almost fully online interactions with...
by Ramakrishnan Sethuraman | May 28, 2020 | Digital Transformation
I can’t be amazed enough about the Universe. Isn’t it incredible that the planet we live in is spinning around itself at over 1,000 miles per hour and going around the Sun at 67,000 mph, and the whole solar system going around the center of the Milky Way at 448,000...
