by Ramakrishnan Sethuraman | Jun 25, 2021 | Chow, Digital Transformation
Julia is the Chief Technology Officer at ABC Corp., which operates in a highly regulated industry. Last year under Julia’s leadership the technology department played a central role in driving several key operational efficiency improvement initiatives at the firm,...
by Ramakrishnan Sethuraman | Jun 25, 2021 | Digital Transformation
Among the various new technologies and old technologies rejuvenated in a new bottle, indisputably Artificial Intelligence and the sub-domain of Machine Learning have become cornerstones of digital transformation and innovation in the modern enterprise. It is fair to...
by Ramakrishnan Sethuraman | Feb 25, 2021 | Chow, Digital Transformation
Shyam is the Chief Architect in the IT Department of YourBank and, as can be expected, plays a key role in all the bank’s major digital initiatives. In one of the bank’s highly visible mission-critical AI/ML program, there is a need to build a complex ML engine that...
by Ramakrishnan Sethuraman | Feb 25, 2021 | Digital Transformation
The tree and the iceberg offer some of the most profound lessons for both personal and professional life. The roots of the tree bear its weight allowing it to grow to greater heights; the deeper the roots the more resilient the tree is to disruptive forces. Personal...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Agile, Business Agility, Digital Transformation
The crux of digitally transforming a business is all about making the business more agile in anticipating and responding to the customer wants and needs in the context of a much more networked business ecosystem; where every player brings an incremental value to the...
by Ramakrishnan Sethuraman | Oct 17, 2020 | Chow
Steve is the global CIO of a large financial services company that provides multiple financial products and services to a global clientele, both retail and institutional. Steve is a worried man. He picks up the phone and speaks with Mike who is a leading digital...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
Please refer to Part 1 of this blog for the context. Here are the other two stories! Putting yourself in the shoes of the customer – Role Play with Humour My next story comes from a very key engagement we had with one of my strategic Client Accounts. This was a...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
A few months back when I was speaking with the CIO of a retail business, he told me proudly how they have doubled down on all efforts to use the latest conversational technologies to engage with their customers online. My curiosity stoked, I decided to check out how...
by Ramakrishnan Sethuraman | May 28, 2020 | Chow
Vivek works as a senior executive in ABC Company that sells Product X to individual customers. While there are physical aspects attached to the initial provision of the product, the servicing of the product is largely amenable to almost fully online interactions with...
by Ramakrishnan Sethuraman | May 28, 2020 | Digital Transformation
I can’t be amazed enough about the Universe. Isn’t it incredible that the planet we live in is spinning around itself at over 1,000 miles per hour and going around the Sun at 67,000 mph, and the whole solar system going around the center of the Milky Way at 448,000...
