by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
Please refer to Part 1 of this blog for the context. Here are the other two stories! Putting yourself in the shoes of the customer – Role Play with Humour My next story comes from a very key engagement we had with one of my strategic Client Accounts. This was a...
by Ramakrishnan Sethuraman | Aug 24, 2020 | Agile, Digital Transformation, Leadership
A few months back when I was speaking with the CIO of a retail business, he told me proudly how they have doubled down on all efforts to use the latest conversational technologies to engage with their customers online. My curiosity stoked, I decided to check out how...
by Ramakrishnan Sethuraman | May 28, 2020 | Chow
Vivek works as a senior executive in ABC Company that sells Product X to individual customers. While there are physical aspects attached to the initial provision of the product, the servicing of the product is largely amenable to almost fully online interactions with...
by Ramakrishnan Sethuraman | May 28, 2020 | Digital Transformation
I can’t be amazed enough about the Universe. Isn’t it incredible that the planet we live in is spinning around itself at over 1,000 miles per hour and going around the Sun at 67,000 mph, and the whole solar system going around the center of the Milky Way at 448,000...
