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CHOW #106- User Journey Map

Assuming we want to build a collaborative tour planning tool, come up with Journey Map for the following scenario: Persona: Nisha, Mother, aged 34, Professional, Higher Income Group, Spouse (Shiva) is also a Professional, Having a daughter of 6 years old Goal: Visit a...
CHOW # 105 – Uncertainty to Certainty

CHOW # 105 – Uncertainty to Certainty

You are a program manager with an IT Service Provider handling a project for a U.S. based client. The client uses three different telecom service providers and pays large bills every month – for a few hundred thousand calls that cost them millions of dollars....
Facing uncertainty

Facing uncertainty

In one of my earlier blogs, I had written about some of the thoughts that plague a manager’s mind (refer https://pm-powerconsulting.com/blog/thoughts-plague-managers-mind/). Top of the list was about the ability to make commitments and deliver on them in the...