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Communicating with the End in Mind

Most of us are familiar with the Basic Communication Model – with sender, channel and receiver. We all understand that the responsibility for effective communication rests with both parties, with a slight onus on the sender. What I have experienced is that by...
Acting like a true Program Manager

Acting like a true Program Manager

We often hear from customers that new Program Managers in their organization tend to behave very much like Project Managers that they once were. How we can make these folks “think and act like Program Managers”, they ask. A short answer is that these new...