Delivery Managers in IT services organizations constitute the critical link between senior leadership and operational/project management levels in software delivery organizations. They play vital roles in: · Making delivery commitments to customers and... In an earlier article “Journey of a coach – theory & practice (Part I), we introduced the “circles of influence” which form the context (see diagram below) for coaching process. The circles in the diagram above have a significant bearing on... Years back, I was working on a project and putting long hours, my boss noticed this and asked me to meet him first thing the next morning. Next morning when I met him, he said “if the work requires long hours, see that you work late only alternate days say... The motivation for this series of articles is to share my personal journey as a “performance” coach for software project managers since 2006. These days, one sees a number of professionals in their late career starting out as coaches – former CEOs,... In Part 1 of this article, we covered the “terrain changes” in making the transition from a Project Manager (PM) role to a Delivery Manager (DM) role. Terrain changes include the aspects to “learn” and “un-learn”. In Part 1, we... 