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Empathy fatigue.. and 3 tips to handle it

Empathy fatigue.. and 3 tips to handle it

I recently had an opportunity to talk to a hospital administrator. I had met him in the context of understanding how they approached customer focus in their organization. He explained his role and the challenges his team needs to handle on a daily basis and how his...

Three disciplines for sustainable Excellence

Recently, I was in a conversation with my colleague, Ms Chitra Gurjar, as an episode guest on the Software Lifecycle Stories podcast. The question I was asked was my take on Business Excellence and Knowledge Management. As that was an unscripted conversation, I had...
Making Meetings Effective and Productive

Making Meetings Effective and Productive

One of the comments that I hear very often is that adopting Agile practices results in too many ‘meetings’ and hence become counterproductive. When I observe some of these ‘meetings’, some common [anti-] patterns are found across teams [and...
Should I Start My Agile Journey with Kanban?

Should I Start My Agile Journey with Kanban?

This is one of the frequent questions that I get asked. In many instances, it is posed a little differently – from teams that started with scrum, as they felt they needed a lightweight process compared to more traditional approaches but find it difficult to get...
Making the SDLC safe – learning from the DuPont model

Making the SDLC safe – learning from the DuPont model

Recently I had the opportunity to lead an assessment of Business Excellence at one of the Navaratna units. This unit [and also others in the same organization] had started adoption of the DuPont model for safety. As I interacted with different participants in this...