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Communicating with the End in Mind

Most of us are familiar with the Basic Communication Model – with sender, channel and receiver. We all understand that the responsibility for effective communication rests with both parties, with a slight onus on the sender. What I have experienced is that by...

Contractual Contretemps – Part 2

This article is part of the series on Contractual Contretemps. If you have missed the first one in the series, take a look at “Contractual Contretemps – Part 1” which covered a few tips/anecdotes on Master Services Agreements in the context of...

Contractual Contretemps – Part 1

For quite some time, I have been wanting to write a piece titled “Contractual Contretemps” which would be of help to Project/Delivery Managers. It has a nice ring to it, I think. There were other close contenders for the title – like...

An Approach for Development of Delivery Managers

Delivery Managers in IT services organizations constitute the critical link between senior leadership and operational/project management levels in software delivery organizations. They play vital roles in: · Making delivery commitments to customers and...