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Three disciplines for sustainable Excellence

Recently, I was in a conversation with my colleague, Ms Chitra Gurjar, as an episode guest on the Software Lifecycle Stories podcast. The question I was asked was my take on Business Excellence and Knowledge Management. As that was an unscripted conversation, I had...

Podcast – Culture, Protocol, and Other Stories

In this episode, Shiv will be talking to Gopalan, the Managing director of Global Automation, India. Gopal, as he is also called, has been in the international IT products and services industry since 1979. Listen to Gopal sharing some personal stories that touch upon...
Three key factors that can leverage Performance Appraisal

Three key factors that can leverage Performance Appraisal

We see a lot of articles on performance appraisal systems with a focus on the processes to be implemented and Dos & Don’ts while performing the exercise. Such articles cover many valuable points. While there is a lot of merit in learning such techniques, the...

The context of organizational knowledge in an excellence journey

Traditionally, knowledge management has been considered as a discipline to classify documents, archive them and hope that in the future someone might want to locate them. Over the last few years, the classic concepts and models such as the Data-Information-Knowledge...