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Delivering Account Growth – A Self-Check for Delivery Managers

Delivery Managers in IT services organizations often manage large, multi-year customer engagements. In such cases, Delivery Managers may be held accountable for revenue growth in addition to assuring delivery for the current engagement. This is referred to as...

Managing Technical People – A Book To be Enjoyed!

  There are surely a gazillion books in general on managing people, motivation, getting the best out of teams etc. However, in my professional pursuit of managing software projects, I have not come across many focusing on managing technical people. Having been a...

Journey of a coach – theory & practice (Part II)

In an earlier article “Journey of a coach – theory & practice (Part I), we introduced the “circles of influence” which form the context (see diagram below) for coaching process. The circles in the diagram above have a significant bearing on...

Questioning and Asking Questions – what is the difference?

  A speaker finishes a great speech – at least, HE thinks it is great! He then asks, “Any questions?” What does he expect? If I were him, I would expect the audience to demonstrate a level of understanding of what the speech was all about and...

Journey of a coach – theory & practice (Part I)

This article is part of the series on “Journey of a coach” covering my experiences as a performance coach. You may have the read an earlier article in the series on “Journey of a coach – the beginning”. The journey continues here…...