CHOW #95- Slipping schedules and poor quality – How do you deal with a seemingly irreparable situation?
EzSupport is CRM Solutions’ web-based portal that is hosted on the cloud to help the firm’s customer support engineers resolve L1 and L2 issues for their flagship healthcare product. A dedicated Scrum team of 9 members (including dev and QA) based in Bangalore is working on this portal. Recently both the Scrum Master and the concerned line manager resigned. The BU head Rita asks the team lead to take over as Scrum Master to run the Scrum ceremonies and report to her on a daily basis since she feels it is a very critical platform supporting a product that...Read More