Author: Ananth Natarajan

CHOW # 105 – Uncertainty to Certainty

You are a program manager with an IT Service Provider handling a project for a U.S. based client. The client uses three different telecom service providers and pays large bills every month – for a few hundred thousand calls that cost them millions of dollars. Your client negotiates customized tariff plans with each of the telecom service providers (vendors) and keeps reviewing them periodically. Along with the summary of the bill, your client receives detailed call data records in the form of electronic data files from the telecom service providers. Client suspects that the telecom service providers are over-charging....

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Facing uncertainty

In one of my earlier blogs, I had written about some of the thoughts that plague a manager’s mind (refer http://pm-powerconsulting.com/blog/thoughts-plague-managers-mind/). Top of the list was about the ability to make commitments and deliver on them in the face of uncertainty. I thought I will delve into that challenge a bit more and see how managers can handle the uncertainties. In today’s digital age projects, uncertainty is the norm. Even the customer does not seem to know the requirements; and you are building the software on the shifting sands of today’s technology; not to mention the pressure to deliver...

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CHOW #90- Critical conversation

Nipun Sehgal was the designated QnC (IT Service Provider) Program Manager for the engagement with Spot-On Power Solutions (SOPS) to develop their next generation Analytics solution. A key assumption in the QnC proposal was the re-use of artefacts from the earlier project undertaken by SOPS which had not succeeded. After QnC won the project bid, Nipun and his team were putting together the plan for the engagement. Nipun felt it was high time that he validated the re-use assumption. In general, he felt he needed the active ongoing support and high-quality inputs from people in SOPS who were knowledgeable...

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Thoughts that plague a manager’s mind

As a consultant, I come across many project and program managers in the IT world. I always wondered why most of their faces looked to be in pain. I was then enlightened by a long-time family friend who happens to be a homemaker. She mockingly said, “Hadn’t you seen your own face in the mirror when you were a manager in the IT world?”, and she went on to quote St. Jerome: “Face is the mirror of the mind, and eyes without speaking confess the secrets of the heart”. I said, “Say no more!” and slipped away from the...

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CHOW #69– Never enough time

I have recently joined a GIC as a Delivery Manager looking after a portfolio of projects and support engagements for the U.S. parent. John is a Project Manager looking after one of the support engagements. John has grown fast as the GIC grew in India and has taken on quite a few responsibilities. He is married with a wonderful two-year old girl. He often feels he is doing justice neither to his job nor to his family. “How are you, John?” I ask, as we sit down for a 1:1 session. John slumps into the chair with a sigh....

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